If you wish to cancel your rental order, please let us know straight away. We are able to cancel orders due for next day delivery before they are dispatched for a refund if less that 12 hours has passed since the order was placed. For rentals scheduled in the future, we are able to cancel up to 48 hours before the delivery date for a full refund. For orders cancelled after 48 hours but before 24 hours prior to delivery date, we can offer a 50% refund. Orders cancelled less that 24 hours before delivery is due are non-refundable.