Easy. If you know how to shop online, you know how to Rotaro. Browse through, fall in love, select when you need it and for how long and that’s that. Into the basket is goes! Pay for your rental, and it will be with you the next day or on the future date you selected.

As soon as you like (within reason), order before 12 noon for delivery next day or if you want your delivery for a future date, simply select the start date of your rental and your parcel will arrive on that day guaranteed. We use DPD so on delivery day you'll receive an email and text with a one hour time slot for delivery.

Please note, our warehouse is closed on Saturday and Sunday. For bookings starting on Saturday, Sunday and Monday, please order before 12pm on Friday.

Minimum of 4 days, maximum of 12 (for when you need your Rotaro rentals to come on holiday with you to Barbados… can we come with you, btw?)

If you would like to rent for longer than this, not problem, simply get in touch with our Customer Services team and they will be glad to help you out.

We made this real simple: In your delivery bag you will find a pre-paid return mailing bag. When you’re ready to send off your garment, place it in the returns bag and drop it off at your nearest DPD Drop Point before 4pm.
Here’s a handy DPD Drop Point finder: https://www.dpd.co.uk/apps/shopfinder/
We ask that you also pop the delivery bag into the returns bag so we can make sure both get composed. Unless you have a compost, in which case you go Glen Coco! 

Absolutely! You can add up to three items to you order, try them and keep the Try-On ribbon attached, return them all in the same package at the end of your rental and we will refund you for the unworn items. If it is your first rental, we will refund to your card, and if you have rented before and are familiar with Rotaro, we will refund you in store credit.

Don't worry, we’ve got you. Just get in touch with us and we’ll try to find you something else and get it to you ASAP. You can then return the items that don't fit the next day.

If you would like any replacement clothes to be sent out, we would have to charge a £8 shipping fee. 

We’re big on punctuality and speed. We offer next day delivery in the United Kingdom if you order by 12 pm noon. We do recommend that you order two days before the date you will need it so that you have peace of mind, and so we can get you an alternative if it doesn't fit well. If you have ordered for a future date, we will endeavour to get that to you one day before your rental starts to avoid any potential delays. You will receive a DPD tracking link the day before delivery which will put yo in control of how and when your delivery is made. 

Please note, our warehouse is closed on Saturday and Sunday. For bookings starting on Saturday, Sunday and Monday, please order before 12pm on Friday.

We carry sizes 6 to 16. If you see a style in a size that is not yours but you would like us to stock it, let us know! 

In a perfect world, we would be able to teleport garments to you whenever you need them - but while we wait for someone to invent time travel, we’re still dependant on the mailman. Because the mailman doesn’t work on Sundays and Bank Holidays, we cannot deliver on those days so we will have that item posted to you on either Friday or Saturday (you will not be charged for the extra days). But if possible please try and select the Friday as delivery date so there is no possible delay in getting you your order.

Please note, our warehouse is closed on Saturday and Sunday. For bookings starting on Saturday, Sunday and Monday, please order before 12pm on Friday.

If your rental ends on a Sunday, just return it to your DPD drop point as normal before 4pm, as most of them are open on Sundays.

Here’s a handy DPD Drop Point finder: https://www.dpd.co.uk/apps/shopfinder/

Absolutely! We encourage you to rent as many items as you’d like (our items and looks are curated by top stylists, after all). Many of our clients rent 4 or 5 looks to take on holiday with them, for instance.

We understand accidents happen so don't worry about a stuck zip or a small spill. But if you want complete peace of mind, we now offer an optional insurance fee of £6 at checkout which is for full cover (does not include loss) so that you can rent completely worry free.

If the item is damaged beyond repair and you do not have our optional insurance, we will unfortunately have to charge you up to the retail price of the garment.

PLEASE DO NOT ATTEMPT TO CLEAN/REPAIR ITEMS YOURSELF!

Sorry about the all-caps but this is a big thing for us. Our incredible laundering and repairs team handle all of the cleaning a pressing of the garments, making them look as good as new. The thing is, they can only do that if they’re ‘first at the scene’ of any spillages and/or damage.

We care a lot about our garments (we talk to them sometimes… they are yet to talk back), so in the case of outright loss of a garment, we will unfortunately have to charge the full market value.

Once it’s been dispatched we unfortunately can’t stop it. However, if you have made a reservation for the future please contact us to cancel on info@rotaro.co.uk and we’ll see what we can do!

Remember the original Netflix? It’s like that. If you return an item late, you will incur a £25 per day late fee.
To avoid this, please drop your items at a DPD drop point before 2pm on the date that is specified in your order sheet, as someone else might have rented it right after you.

We love hearing from you, and are here to go above and beyond to solve any problem you may have. Here’s how to hit us up:

email: info@rotaro.co.uk
Phone/WhatsApp/SMS: +44 7710 598202
DM: @rotaro.uk on the ‘gram
Or, use the live chat bubble on the bottom right of our website. 

Unfortunately not, we are looking to bring Rotaro to Europe in the future but for now, we can only post to the United Kingdom. I know, it sucks but we’re working hard to make it happen!

Our clothes are cleaned using a technique called ozone cleaning and wet-washing or hand-washing (all eco friendly) , both of which are far more eco-friendly and sustainable than dry-cleaning (we do in rare cases have to use dry cleaning if the stain is so bad that its the only way we can remove it). Our team uses the most eco-friendly and suitable method to ensure that the items come to you in clean and perfect condition with much less damage to the environment.

Yes, you can, simply contact us and we will be able to help you.

We’re so pumped that you love your rental! Yes, if you wish to keep an item longer and someone else has not booked it after you, contact us and we will be able to help you extend your booking if its free.

First of all, we’re so glad you fell in love! We sell all of our pieces after our lovely renters have enjoyed them. Get in touch with us and we will see if we can sell it to you. Sometimes an item is new and cannot be sold yet (after all we are trying to solve the issue of fast fashion by creating a sharing service).